India became the world's back office during the IT and business process outsourcing (BPO) boom in the late 90s and early 2000s. Then came the knowledge process outsourcing (KPO) era in the 2010s. After that, the country became a strategic hub for multinational giants like Microsoft, Google, and global banks to run massive, localised tech, product design, and digital transformation operations through Global Capability Centers (GCCs). Now, a new opportunity is emerging - one that involves training robots rather than processing customer calls or writing software code.