486k digital transactions were processed in 2019
Roads and Transport Authority (RTA) has launched several services and carried out extensive improvements on smart apps to facilitate transaction processing, save the hassles of physical movement, and ease the delivery of services online. Such improvements have resulted in the processing of 485,429 transactions via smart apps in 2019.
Recent improvements of customers experience via smart apps has had a significant contribution to RTA’s finishing second in the Dubai Customers Happiness Index 2019. RTA scored 89.3% in the index results released by the Executive Council, covering the entire Dubai Government departments.
25 new services and updates have been made to RTA’s smart apps such as RTA Dubai, Dubai Drive, RTA Corporate and S’hail to improve the quality of services delivered via digital channels. Service improvements include pinpointing the positions of public transport means in real-time and linking RTA news broadcast on social medial with S’hail app. Improvements made covered digital driving license, vehicle registration cards, certificates of distinctive plates, Salik & parking services, licensing of vehicles & drivers, and inquiry & payment of traffic fines among others.
Running e-services through the website or smart apps aims to make these services more accessible to customers and support Dubai Paperless Strategy. It also comes in implementation of RTA’s Strategic Plan 2019-2023 focused on customers happiness and digital transformation. RTA is always keen to play a leading role in the implementation of modern technologies and digitization in support of Dubai’s infrastructure and transportation.